Return PolicY and Terms
At U Office, we strive to ensure that our customers are satisfied with their purchases. By using the services of U Office Chair Equipment Pte Ltd, you agree to our policy, which may be revised by us at any time without prior notice.
Return Policy
We do not accept returns of our products once sold.
Replacement Policy
- Eligibility: Replacements are available for products that exhibit manufacturing defects or faults covered under the warranty.
- Process: To initiate a replacement, you must provide proof of purchase (e.g., invoice or receipt) and return the faulty product to our designated location for assessment. For large-scale purchases, such as bulk orders for offices, we offer the option of sending our team to your location to replace faulty parts, minimizing inconvenience.
Warranty Information
- Duration: All chairs come with a warranty of 1 to 3 years, depending on the product, starting from the invoice date.
- Conditions: Warranty claims require proof of purchase (e.g. Invoice No) . The warranty primarily covers the mechanism of the chair. The warranty does not cover damage caused by improper use, neglect, or wear and tear beyond normal usage.
- U Office reserves the right to void the warranty if proof of purchase cannot be provided or if the product has been subjected to improper use, mishandling.
Policy Amendments
U Office reserves the right to amend this policy at any time. Customers are encouraged to review this policy periodically to stay informed of any changes.
Enquires:
If you have any questions concerning our return policy, please contact us at:
Email: sales@uoffice.com.sg